Terms of Service

Section 1: General Terms

1.1 Our Services

SpaceBook connects three types of users through the Platform: Space Seekers, Space Sellers, and Suppliers. We may update or remove features from time to time. We do not own, operate, inspect, or verify listings; bookings are at your own risk. Overnight stays or short‑term accommodation are not allowed.

1.2 Using Our Services

• Eligibility: You must be of legal age and able to enter contracts; follow all booking rules and laws.
• Third‑party content: We link to services we don't control.
• Planning & bookings: You contract directly with other users; don't take agreements off‑platform.
• Communications: We may contact you via phone, SMS, in‑app, or email; opt‑out available for marketing.
• User messaging: Use respectfully; no sharing contact info to bypass fees (may lead to account ban).
• Compliance: Follow applicable laws; SpaceBook is not legal counsel.
• Non‑circumvention: No off‑platform transactions with parties met via SpaceBook; liquidated damages equal to 30% of booking subtotal.
• App updates: You agree to receive updates and share required device info per our Privacy Policy.

1.3 Your Account

• Registration: Provide accurate info; if registering for an entity, you confirm authority to bind it.
• Security: Keep credentials confidential; you're responsible for activity under your account.
• Updates & termination: Keep details current; you may close your account; we may suspend/terminate for risk, fraud, law/policy breaches.

1.4 Fees & Taxes

• Fees & payments: SpaceBook may charge for Platform/Concierge Services; you're responsible for charges on your account.
• Booking & add‑ons: Hosts set Booking Price; extra fees (e.g., cleaning, add‑ons) may apply; damage claims handled per policy.
• Most Favored Customers: Rates/restrictions must be no worse than elsewhere.
• Deposits: May be required; handling per policy.
• Taxes: Hosts are responsible for applicable taxes; SpaceBook may collect/remit where required.
• Payment processing: Stripe Connected Accounts; compliance with Stripe terms required. SpaceBook may act as Limited Collection Agent.

Section 2: Platform and Service

2.1 Using the Platform

You're responsible for access and ensuring others using your connection comply with this Agreement and any additional terms for specific features.

2.2 Ownership, License, and Restrictions

• SpaceBook owns Platform IP; you receive a limited, non‑transferable license to use it.
• Respect brand use guidelines; third‑party terms may apply (e.g., Apple, Google Maps).
• No reverse engineering, copying, or attempts to disrupt the Platform.

2.3 Prohibited Uses

Don't violate laws, exploit minors, spam, impersonate, scrape, inject malware, or attempt unauthorised access; avoid activities that harm the Platform or others.

2.4 Content on the Platform

• You must own rights to content you post and grant SpaceBook a worldwide license to use/display it.
• Keep content accurate; we may verify info; harmful/illegal content is prohibited.

2.5 Safe Booking Policy

Follow our safety policy for events (e.g., alcohol, ticketed entry).

2.6 Community Guidelines; 2.7 Copyright; 2.8 Feedback

Follow guidelines for respectful interactions. Report copyright/scam/harassment issues with details; feedback you provide may be used without obligation.

2.9 Privacy; Data Security

We are the data controller for personal information collected via the Platform and process data per our Privacy Policy. We apply industry standards to protect payment information.

2.10 Support

We offer help content and customer support; information may evolve as features change.

Section 3: SpaceBook Services

3.1 Terms for Space Sellers (Hosts)

• Listings: Provide accurate descriptions, amenities, rules, photos, availability, and pricing. No off‑platform payments.
• Permission: You confirm legal rights to list; comply with laws, permits, and restrictions.
• Bookings & Price: Accepting requests creates binding contracts; price adjustments only for agreed add‑ons before the event.
• Condition: Space and amenities must be safe, clean, and functioning; utilities included unless stated.
• Agreements & recordings: SpaceBook may require Booking Agreements; guests may create event recordings unless prohibited.
• Surveillance: Disclose cameras; never in private areas; comply with law.
• Compliance & refunds: You're responsible for legal compliance; SpaceBook may recover guest refunds per policy.
• Supervision & alcohol: Protect your space, supervise as needed; alcohol requires proper licensing.

3.2 Terms for Space Seekers (Guests)

• Bookings: Instant or accepted requests create binding agreements; details may be in a Booking Agreement.
• Confirmation & fees: Review listings carefully; all fees/deposits/taxes shown before payment; follows Cancellation & Refund Policy.
• License: Bookings grant a limited, temporary license to use the space; not a lease.
• Conduct: Follow rules; you're responsible for attendees, damage, compliance, and returning the space in good condition.
• Cancellation: 24‑hour grace period unless within 14 days of the event; use in‑platform cancellation.
• Holdovers & extras: Overtime, over‑capacity, and other extra fees may apply.
• Host/Additional/Concierge Services: Independent providers; SpaceBook not responsible for quality or outcomes. Alcohol requires legal age.

Section 4: Disputes & Binding Arbitration

4.1 Resolving Disputes Between Users

1. Friendly resolution via Platform messaging.
2. Support Team assistance with written summary and evidence.
3. Final review by Disputes Team (binding decision; mediation possible).
4. Mediation may be requested by SpaceBook at no cost.

4.2 Binding Arbitration; 4.3 Class Action & Jury Waiver

Most disputes between you and SpaceBook are resolved via binding arbitration (except certain IP claims or where prohibited by law). Claims must be brought individually (no class actions). You may opt out within 30 days of first use by emailing SpaceBook with required details.

4.4 Severability; 4.5 Confidentiality

Invalid parts are adjusted to comply with law; dispute processes and outcomes are confidential unless law requires otherwise.

Section 5: Additional Legal Terms

5.1 Disclaimers

SpaceBook is not responsible for the provision, condition, or nature of Spaces or services. Users act independently. The Platform and Services are provided "as is" and "as available," without warranties to the extent permitted by law.

5.2 Limitation of Liability; 5.3 Indemnification

Liability is limited as permitted by law; you agree to indemnify SpaceBook for certain third‑party claims arising from your use, content, non‑compliance, or damage.

5.4 Country Laws; 5.5 Right to Amend; 5.6 Force Majeure; 5.7 No Assignment

Comply with local laws/taxes; SpaceBook may amend terms with notice; Force Majeure applies; you cannot assign this Agreement without consent.

5.8 Entire Agreement; 5.9 Severability; 5.10 Waiver; 5.11 No Third‑Party Beneficiaries

This Agreement and referenced policies constitute the entire agreement; headings don't affect interpretation; severability and waiver terms apply; no third‑party beneficiaries.

5.12 EU Online Dispute Resolution; 5.13 German Notice; 5.14 Notices

EU consumers may use the Commission's ODR platform; SpaceBook is not required to participate in German consumer arbitration; email notices are deemed received one day after sending unless law requires otherwise.