Privacy Policy for SpaceBook UK
Effective Date: August 2025
Introduction
This Privacy Policy describes how SpaceBook Inc. and its subsidiaries and affiliates (collectively, “SpaceBook,” “we,” “our,” or “us”) collect, use, disclose, and protect your personal information when you use our websites, mobile apps, or any other online services we provide (collectively, the “Services”), and we are acting as a data controller under UK data protection law.
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described, please do not use the Services.
This Privacy Policy applies where SpaceBook acts as a data controller—that is, when we determine the purposes and means of processing your personal data. This version is specifically aligned with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect various categories of personal information from users, third parties, and your devices:
Categories, Examples, and Sources
- User Data: Name, email, phone, zip code, profile photo, title, affiliated organization (Source: You)
- Identity Verification: Government ID, facial images, address, device data (Source: You / Verification vendors)
- Device & Location Data: IP address, device ID, browser type, general location (Source: Your device)
- Platform Activity: Pages visited, searches, messages, bookings (Source: You / Device)
- Cookie & Tracking Data: Referring URLs, interactions, session data (Source: Cookies / Pixels)
- Space Information: Address, location data, access instructions (Source: Hosts / Users)
- Booking Information: Date, time, guest count, pricing, messages (Source: Users)
- Payment Data: Credit card, bank details (via third-party processor) (Source: You / Processors)
- Survey / Feedback: Responses, reviews, email messages (Source: You)
- Sensory Data: Support call recordings (Source: You)
- Background Checks: Criminal or credit history (Source: Background check services)
Legal Bases for Processing
We process your personal data under one or more of the following lawful bases:
- Contract: To fulfill our obligations or take steps at your request prior to entering into a contract.
- Legitimate Interests: For purposes that are necessary and proportionate (e.g., fraud prevention, platform safety, direct marketing).
- Legal Obligation: To comply with applicable legal and regulatory requirements.
- Consent: For activities like optional marketing or use of non-essential cookies, where consent is required.
You can withdraw consent at any time where it was the lawful basis.
How We Use Your Information
- Provide and personalise our Services
- Facilitate bookings and transactions
- Communicate with you and provide support
- Analyse usage and improve features
- Verify your identity and maintain security
- Market our services, where permitted
- Fulfil legal or regulatory obligations
We may also create aggregated or anonymised data for research or product development.
Sharing Your Information
- Other Users: To facilitate listings, bookings, or communications.
- Service Providers: Cloud hosts, analytics vendors, support providers, background check vendors, advertising platforms, and identity verification services.
- Building Management: To coordinate access and legal compliance.
- Legal Authorities: When required to comply with laws.
- Business Transfers: In the event of merger, acquisition, or asset sale.
We do not sell your personal data for money. Where applicable, we may share it for advertising in line with UK legal definitions.
Data Retention
We retain personal data only as long as necessary to:
- Provide the Services;
- Comply with legal and tax obligations;
- Resolve disputes;
- Enforce our terms.
Retention is reviewed regularly in line with our internal policy.
Security
We apply appropriate technical and organisational safeguards to protect your personal data. While we take steps to secure your data, no method is 100% secure. We encourage you to use unique, strong passwords and to keep login credentials confidential.
International Data Transfers
Your data may be transferred outside the UK (e.g., to the US). We rely on legally-approved mechanisms for such transfers, including:
- International Data Transfer Agreements (IDTAs)
- UK Addendum to Standard Contractual Clauses (SCCs)
Your Rights
Under UK GDPR, you have rights to:
- Access your personal data
- Correct inaccurate data
- Erase your data (where legally allowed)
- Restrict or object to processing
- Data portability (in structured format)
- Withdraw consent where previously given
To exercise your rights, please contact hello@spacebook.com with the subject line “Data Privacy Request.”
You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk | Tel: 0303 123 1113
Online Analytics and Advertising
We use cookies and third-party tools (e.g., Google Analytics) to:
- Monitor usage
- Measure effectiveness of marketing
- Serve targeted ads
You can opt out by adjusting cookie preferences or via:
We honour browser-based opt-out signals as required.
Cookies
We use cookies to:
- Operate the site securely and reliably
- Remember your preferences
- Analyse usage trends
- Serve tailored advertising
Non-essential cookies (e.g., for analytics/advertising) require explicit consent via our cookie banner. To learn more or adjust preferences, visit our Cookie Policy.
Children’s Privacy
Our Services are not intended for individuals under 13 (or the age of majority in your region). If we become aware of such data, we will delete it promptly. Do not use the Services if you are under 13.
Third-Party Sites
We may link to other websites. We are not responsible for their content or data handling. We recommend you read their privacy policies before interacting.
Changes to This Policy
We may update this Privacy Policy. Updates will be posted here with a new "Effective Date." If changes are material, we will notify you via email or platform notification.
Contact Us
Email: hello@spacebook.com